Shipping policy

Where do you ship from?

Frequency Skincare is an Australian based company, we ship from our warehouse in Tweed Heads, NSW Australia. 


 

Do you ship worldwide?

Yes. We ship worldwide. All international orders are shipped from our Australian Warehouse via Australia Post.

 

How long does it take to ship?

Australia Wide Shipping

Standard Postage – Shipping is estimated to take 2-5 business from date of dispatch

Express Postage – Shipping is estimate to take 1-3 business days from date of dispatch

International Shipping

Standard Postage - Shipping is estimated to take 7-10 business days from date of dispatch

Express Postage - Shipping is estimated to take 4-6 business days from date of dispatch

Once an order is confirmed, the dispatch process promptly begins. Our dispatch timeframe is 1-2 business days. Once your order has been dispatched to a courier for shipping, you will receive an email with tracking information. Monitor this link for tracking updates and delivery estimates.

All delivery times are estimates only and subject to change depending on the courier. Dispatch and Shipping time frames during holiday and sale periods may vary. Please refer to your tracking link for the most accurate and up to date shipping estimates.

 

How much is shipping?

Shipping costs vary from your location and shipping method. These costs will be calculated at checkout.

 

I have placed an order but haven’t received a confirmation?

An automatic confirmation is sent to the email address the order is placed under. Please check your junk / spam folder and ensure you have used a valid email address. If you still cannot locate your order confirmation, please contact our Customer Experience Team hi@frequencyskincare.com